Do you accept returns?
We are happy to accept returns within 30 days of receiving your item in the following circumstances;
- The items have been purchased via the MY OBI store website
- The items must be in perfect condition and their original packaging with all accessories
- The items are safely packed to avoid damage in transit and contain
Please note - if you return your items and the above conditions are not met, we will be unable to offer you a full refund.
After receiving your item you will have up to 30 days to request a return.
Processing times for returns
We process returns as quickly as possible. Once your return has been processed in our warehouse you will receive an automated email acknowledging receipt of your return, and our Customer Service team will action your refund/exchange request as soon as possible. Refunds will be processed to the original payment method.
Please retain all proof of postage receipts until your refund/exchange request has been completed.
Do you offer free returns?
The return shipping costs (and import tax duties - if applicable) are the customer´s responsibility. We recommend posting at a location that can provide proof of postage receipt and an appropriate level of tracking/ insurance. Please keep hold of your proof of postage until your return has been completed.
I may have received a faulty product
If you believe you have received a faulty item, contact our customer service team at firstname.lastname@example.org with your name and order number. We´ll help you to troubleshoot to identify if your item is indeed defective and take appropriate action. If you have received a defective product, we will provide you with a free-of-charge replacement.
My order has been sent back to the sender
If your order is sent back based on an incorrect or insufficient address provided by the customer, or the customer has not picked up the order from the location provided by the carrier within the timeline after a failed delivery, a replacement will be sent and the customer is responsible for the delivery cost of the second shipment. If not, a refund will be processed minus the delivery cost.
If your order has been sent back to the sender due to an error on our side or due to an error on the carrier´s side, we will proceed with a replacement order, free of charge.