Do you accept returns?
We are happy to accept returns within 30 days of receiving your item in the following circumstances;
- The items have been purchased via the MY OBI store website
- The items must be in perfect condition and in their original packaging with all accessories
- The items are safely packed to avoid damage in transit and contain
Please note - if you return your items and the above conditions are not met, we will be unable to offer you a full refund.
After receiving your item you will have up to 30 days to request a return.
Processing times for returns
Our aim is to always process returns as quickly as possible although it can take a little longer at busy times, once your return has been processed at our warehouse you will receive an automated email acknowledging receipt of your return, and our Customer Service team will action your refund/exchange request as soon as possible after this. Refunds will be processed to the original payment method.
Please retain all proof of postage receipts until you are satisfied your refund/exchange request has been completed.
Do you offer free returns?
If you have changed your mind about an item, we, unfortunately, do not offer free or local returns but do hope to offer this service in the future, please request your return by contacting us at email@example.com.
The cost of postage is not covered and therefore the choice of postage provider is down to you although we recommend posting at a location that can provide proof of postage receipt and an appropriate level of tracking/ insurance please keep hold of your proof of postage until your return has been completed.
I may have received a faulty product
If you believe to have received a faulty item, please contact our customer service team at firstname.lastname@example.org with your name and order number. We´ll be more than happy to help you troubleshoot to identify if your item is indeed defective and take appropriate action. If we have been able to identify that you have received a defective product, we will make sure to provide you with a free-of-charge replacement.
My order has been sent back to the sender
If your order has been sent back to the sender due to an error on our side or due to an error on the carrier´s side, we will proceed with a replacement order, free of charge.
If your order is sent back based on an incorrect or insufficient address provided by the customer, or the customer has not picked up the order from the location provided by the carrier within the timeline after a failed delivery, a replacement will be sent and the customer is responsible for the delivery cost of the second shipment. If not, a refund will be processed minus the delivery cost.